COVID-19 Policy

Due to COVID-19, we have been working to rethink how we approach dining and hospitality. In order to protect both our team and our guests, we have developed enhanced health and safety procedures

Click here to view our COVID Response policy that all employees will follow. The FAQ’s below covers our policy for dining at bā and Mei Mei.

We welcome all feedback and concerns. If you have any questions please contact us directly.

For our Privacy Policy: Track and Trace click here.

Mei Mei guests please read:

-Mei Mei will remain a take-away operation for the foreseeable future. 

-Please dispose of all your rubbish in the Borough Market bins or take with you. All packaging is compostable or recycle-able so please dispose of responsibly. 

-We can provide cutlery/napkins with your purchases, please ask your server. Bags cost 10p each. 

-We are on-site on Tuesdays to process and complete our orders. Mei Mei is only open between Weds-Saturday for takeaway and dinner service (TBC)

Evening guests please read:

-According to the government guidelines, we have placed at least one metre distance between tables and guests of different parties. Please respect other guests’ space as well as your own.

-It is compulsory for any walk-in guests, guests with or without bookings to scan the NHS Track and Trace QR Code to check-in. If you do not have the app or a mobile device to do this, we will be required to take your name and contact details in order to comply with Track and Trace rules set by law. We cannot offer anyone a seat at Mei Mei until this is complied with.

- Sanitiser will be provided at your table, we ask that you use it upon arrival. 

- When using the public toilet, please use the sanitiser provided at your table when you return.

- Mask use is required when moving around the market (ie. going to the toilet or arriving to the restaurant) but not necessary if sat with your party or if you are eating/drinking.

- Prepaid bookings / contactless payments encouraged - we cannot accept cash at this current time. 

- We will hold your reservation for a grace period of 15 minutes, after this, we will open the reservation to our waitlist. We are a small team and small restaurant. Please turn up on time and leave within your allocated time slot of:

Bookings of 1-2 guests have up to 1.5 hours

Bookings of 3-6 guests have up to 2 hours

-We will not tolerate any form of verbal or physical abuse towards our staff or other guests. We have all reserved rights to refuse any alcohol purchases and will ask the entire party to leave the premises immediately

FAQ

How many people can I reserve a table for?

For the moment we will only be accepting bookings of 2-6 in the restaurant. Please note that the members of each party must come from no more than two separate households. 

Are walk-ins welcome?

Yes, walk-ins are welcome but we require that you provide your contact details when you arrive as per the government ‘track and trace’ guidelines or use the Track and Trace app to "check-in". We will prioritise guests with bookings so we encourage guests to reserve a space. We also ask that if you do join us without a reservation, that you wait until a staff member can safely seat you.

Will you be changing your service style to be more physically distanced?

The team has been retrained on socially distanced service practices, without changing the friendly and attentive service that you know and love. We will still be offering our full wine and drinks menus as well as our non-alcoholic, cocktail and wine flights. We are developing ways to reduce the number of visits to your table such as drinks and dishes being brought out in groups, but rest assured our cleaning practices have always been rigorous and this will continue with extra diligence once we re-open.

Will your teams be wearing any extra PPE?

According to the Government laws, our team will wear a mask when serving and providing table service, or moving about the market on busy days. They are required to wash and sanitise their hands upon re-entry into the kitchen. We routinely check with our team to make sure they feel they are being protected during this pandemic and provide them with gloves, masks and sanitiser as well as extensive COVID-19 health and safety training.

Will you install screens in the restaurant in between tables?

Our tables have been spaced at least 1.5 metres apart, or back-to back seating which allows comfortable dining for all our guests. As with the PPE, the government guidelines have not insisted any additional measures be put in place. If you have any concerns, please contact us directly.

Staff have been trained on our new procedures including our standard operating procedures and policy. Each member of staff has been briefed on all virus symptoms and if they are unwell they will be signed off work until they are tested and it comes back negative. We are paying all staff in full for any sick leave they need to ensure no-one is coming to work unwell.